4Wholesale Corporation Customer Terms Agreement
MUST READ THIS DOCUMENT CAREFULLY
Below are strict terms and conditions between you “Customer” and 4Wholesale Corporation.
BY JOINING, YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT
This Agreement states the terms and conditions upon which 4Wholesale Corporation offers its products and services.
4Wholesale Corporation is a “WHOLESALE DISTRIBUTOR”
Our requirements are as follows:
New Customers must pay 100% in full or 50% down to secure order and ready for processing and pay remaining balance at time products are ready to be shipped.
Established customers may qualify for special terms and conditions. (See Senior Account Manager for Details)
Minimum Order is $1,000.00. For orders under $1,000.00, there is a $100.00 surcharge. (International orders require $5,000 minimum)
No Stock Rotation or Price Protection:
4Wholesale Corporation does not guarantee any stock rotation or price protection. Prices may fluctuate daily as cost and market demand changes.
Our goal is to provide competitive pricing to all our customers so that all 4WSC customers can be compete and benefit. All specifications and descriptions are provided by the supplier of the product. Both the product and manufacturer names are used only for the purpose of identification. Pictures are for reference purposes only. Packaging of actual unit may vary.
Domestic Sales Terms:
New Domestic accounts are typically set up on Credit Card terms (we accept Visa, MasterCard, or American Express.) For existing COD customers we use a check guarantee service for all COD Company Check shipments. If we are unable to get an approval on your company check order, you will be given the option to pay by Visa / Master Card / American Express or COD Cashier Check. Orders over $10,000 must be prepaid by wire transfer.
Any checks written to 4WSC must be a business check only.
Late First 30 days overdue, will be penalized at 2% of gross invoice.
Late 31 days and over will be penalized at 4% of gross invoice each month thereafter.
We reserve the right to waive the fee entirely at our own discretion.
International Sales Terms:
We do not accept credit cards nor Letters of Credit L/C’s. All international sales must be prepaid and wire transfer in USD only. Customer is responsible for all fees deducted from wire transfer payments, including sending and intermediary bank fees.
Any returned check will be subject to a $50.00 return fee and per 4Wholesale Corporation discretion, customer may lose future company check privileges.
Credit Cards: (For U.S. accounts only)
We accept Master Card, VISA or American Express. A credit card authorization form must be signed and kept on file. A 3% surcharge will be charged for Credit Cards.
International customers are fully responsible for determining their country duties, tariffs and/or taxes.
If no method of shipment is stated, 4Wholesale Corporation will ship via the least expensive qualified carrier available. If this is an issue, please specify how you want the shipment to be processed. (We only use reliable national shipping companies).
Although you will have the option to insure your truck shipments, it is recommended that you carry separate inbound insurance. 4Wholesale Corporation will not be held liable for any shipments once it leaves our warehouse.
Customer has the following two options:
- Setup and use their own shipping carrier. 4Wholesale will provide the shipping information when the Sales Order is complete.
- Customer has the option to use 4Wholesale selected national shipping company and pay for the agreed quoted cost by 4Wholesale.
Note: It is highly recommended that customer to purchase their own inbound insurance in the event that there are any claim may arise for any value difference that is not covered by the shipping carrier. 4Wholesale Corporation is not responsible for any shipment during transit.
Any shipment that is refused by customer without prior written consent or approval by 4Wholesale Corporation management will be charged a 20% restocking fee (which we may choose to waive).
4Wholesale Corporation cannot warranty an item that has been misused or physically damaged.
RMA’s must be submitted via online at 4Wholesalecorp.com. Once submitted a customer service representative will contact you via email within 48hrs. Upon approval you will receive a RMA#. You MUST ship the order within 14 days after receiving the RMA# with tracking number. Once item(s) is received we will review the items and respond to you within 14 days. If we do not receive, the item within 14 days of the shipped date, 4Wholesale Corporation reserves the right to cancel the RMA request.
Client “MUST” package all items being returned with utmost care to prevent any unexpected damages to product. Items that are not properly packaged will be noted and reviewed and factored in during RMA claim.
Damaged Items or Missing Parts:
Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.
Defective items will be in 4Wholesale discretion to be replaced and/or repaired for a same and “alike” condition product (even for DOA’s). Any unexpected damages arising from a defective product is to be limited to a full refund of the sales price only. If no replacement unit available within 14 days, we will issue a credit memo. Credits expire 6 months after date of issuance. Refunds will be issued via the original payment method used for the purchase. RMA credits are used for product purchases only and cannot be used for shipping charges.
A service fee will be charged to the customer if in the event of testing the returned items that item is in working condition.
4Wholesale Corporation will provide a 90 days warranty on all its Recertified X-Stock products. For any returned items, 4Wholesale reserves the right to replace or credit customer for items returned. Warranties may be limited on some items. Please see our website or sales representative for details.