4Wholesale Corporation will stand behind its products with a 90 days warranty on all its Recertified X-Stock products. For any returned items, 4Wholesale reserves the right to replace or credit customer for items returned. Warranties may be limited on certain items. Please see our website or sales representative for details.
RMA’s must be submitted via online at 4Wholesalecorp.com. Once submitted a customer service representative will contact you via email within 48hrs. Upon approval you will receive a RMA#. You MUST ship the order within 14 days after receiving the RMA# with tracking number. Once item(s) is received we will review the items and respond to you within 14 days. If we do not receive, the item within 14 days of the shipped date, 4Wholesale Corporation reserves the right to cancel the RMA request.
Client “MUST” package all items being returned with utmost care to prevent any unexpected damages to product. Items that are not properly packaged will be noted and reviewed and factored in during RMA claim.
Damaged Items or Missing Parts:
Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.
Defective items will be in 4Wholesale discretion to be replaced and/or repaired for a same and “alike” condition product (even for DOA’s). Any unexpected damages arising from a defective product is to be limited to a full refund of the sales price only. If no replacement unit available within 14 days, we will issue a credit memo. Credits expire 6 months after date of issuance. Refunds will be issued via the original payment method used for the purchase. RMA credits are used for product purchases only and cannot be used for shipping charges.
A service fee will be charged to the customer if in the event of testing the returned items that item is in working condition.